I was charged but the video never played—what now?

VPORT records usage from active playback. If the Credit history does not match what you watched, collect the session details so Support can investigate the playback and billing records together.

Review your transaction history

1. Sign in and open Credit.
2. Find the relevant row in Payment History, especially the usage event, date, and amount.
3. Take a screenshot and note the event name and the approximate time you tried to watch.

How to submit a support ticket

1. Open a conversation in VPORT Support.
2. Include the event name, date and time, amount, device, and the screenshot of the Payment History row.
3. Describe what appeared on screen and whether playback ever showed or produced sound.

What happens next?

Support will compare the usage and playback records and tell you the result in the support conversation. Eligibility for a correction or credit, and the time required, depend on that review.