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Video keeps buffering or won't start

Buffering and playback issues are usually caused by an insufficient internet connection or an outdated app. Follow the steps below to diagnose and fix the problem.

Check your internet speed​

VPort requires a minimum of 50 Mbps for standard video streams and 100 Mbps for immersive 3D and 360-degree content. To test your current speed, visit fast.com from the same device and network you are using to watch. If your speed falls below these thresholds, that is likely the cause of the issue.

Improve your connection​

  • Switch from WiFi to Ethernet if possible. A wired connection is more stable and eliminates interference from other devices.
  • Close other bandwidth-heavy applications such as large downloads, video calls, or other streaming services running on your network.
  • Move closer to your WiFi router or restart the router if you cannot use a wired connection.

Update your device​

  • On Apple Vision Pro, make sure visionOS is updated to the latest version. Go to Settings, then General, then Software Update.
  • On other devices, ensure the VPort app is updated to the most recent release available in your app store.

Additional troubleshooting​

  • Try a different event or video to determine whether the issue is specific to one piece of content or affects all playback.
  • Clear the app cache in your device settings, or uninstall and reinstall the VPort app entirely.
  • Restart your device to free up memory and close background processes.

Still having trouble?​

Contact our support team at thevport.com/support and include the following details so we can help you faster: your device model, operating system version, internet speed test result, and the name of the event you were trying to watch.