Video keeps buffering or won't start

Playback can be affected by the event, your device, the VPORT client, or the network. VPORT does not publish one minimum speed that guarantees every format.

Try these steps

1. Pause and resume playback. If it does not recover, close and reopen the event.
2. Confirm the device has a stable internet connection.
3. Move closer to the Wi-Fi access point or use a less congested network.
4. Stop large downloads, calls, or other streams on the same network.
5. Update your browser or, on Apple Vision Pro, update visionOS and the VPORT app available to your account.
6. Try another VPORT event. This helps distinguish an event-specific problem from a device or network problem.

Contact Support

If playback still fails, open a conversation in VPORT Support. Include the event name, approximate time, device model, operating-system or browser version, whether another event plays, and a screenshot or recording of the error.