Failed payment or wallet top-up

If your payment or wallet top-up is not going through, there are several possible causes. Most issues can be resolved by verifying your payment details and trying a different method. Follow the steps below to troubleshoot.

Verify your payment details

1. Log in and go to thevport.com/wallet.
2. Check that the card on file has the correct number, expiration date, and billing address.
3. Make sure the card has not expired. If it has, update it with a valid card before trying again.
4. Confirm that your card has sufficient funds or available credit to cover the transaction.

Try a different payment method

If your current card continues to be declined, try one of the following alternatives:

• Add a different debit or credit card at thevport.com/wallet.
• Use Apple Pay or Google Pay if available on your device.

Please note that the minimum wallet top-up amount is $5.

Check with your bank

Some banks flag online transactions or international charges and block them automatically. If you suspect this is happening, contact your bank or card issuer and ask them to authorize the charge from VPort. After they have cleared it, try the transaction again.

Common reasons for declined payments

• Incorrect card details or billing address mismatch
• Daily spending limit reached on your card
• Your bank has flagged the transaction for fraud review
• The card does not support online or international transactions

Still not working?

If the payment continues to fail after trying the steps above, submit a support ticket at thevport.com/support. Include the transaction ID shown on the error screen (if available), the payment method you tried, and a description of the error message. Our team will investigate and help you complete your top-up.