Failed payment or credit purchase

The purchase path depends on where you are using VPORT:

• On the web, choose an available package at Credit. VPORT sends the purchase to Stripe Checkout.
• On Apple Vision Pro, available credit packages use Apple's in-app purchase flow.

VPORT does not currently provide a separate web page for managing saved cards. Payment methods shown in the checkout are controlled by the applicable payment provider.

Try these steps

1. Read the error shown by Stripe or Apple and verify the billing information with that provider.
2. Confirm the purchase completed before trying again. Repeated attempts can create duplicate pending charges.
3. Return to Credit and refresh Payment History.
4. If the payment provider shows the purchase as completed but the credit is missing, take a screenshot of the provider receipt and the VPORT Payment History.

Contact Support

Open a conversation in VPORT Support. Include the package, date and time, web or Vision Pro purchase path, exact error, and provider transaction or receipt identifier. Mask full card details and never send a password.