Overview

On this page users see two clear options: Log In and Sign Up. Plus the login form (email/username, password) with show-password, remember-me, and forgot-password links, the signup form (name, email, username, password) with terms links, and prompts to check email for activation. Also visible: brief security reminders and links to support for troubleshooting.

Purpose

The authentication and onboarding feature The authentication and onboarding feature makes sure that only the right users can access the platform while allowing quick and easy account creation and login. It keeps your information safe with secure connections and protections. The process is simple, with familiar steps like entering your email or username and password, and options to show your password, stay signed in, or recover your account if you forget your password. When you sign up, you'll need to confirm your email to make sure your account is genuine. The system checks your details instantly to help prevent mistakes, and it provides helpful messages if something isn’t right. There are also support options if you need help with login or account issues.

Getting Started

When you arrive at our portal's homepage, you'll see a simple screen with two clear choices:

• Log In – If you already have an account.
• Sign Up – If you're new to the portal.

Logging In (For Existing Members)

1. Enter Your Details

In the login box, you'll need to enter either your email address or your username, along with your password.

2. Show Password (just web version)

If you're having trouble typing your password, click the "Show Password" option to see exactly what you're entering.

3. Remember Me

If you're on a computer or device that you trust, you can check the "Remember Me" box. This will keep you logged in, so you don't have to enter your details every time you visit (this is not recommended for shared computers).

4. Forgot Password

If you can't remember your password, click the "Forgot Password" link. We'll send you an email with instructions on how to create a new one.

Troubleshooting Login Issues

Incorrect Information

If you enter the wrong email/username or password, you'll see an error message right away. Double-check your spelling and try again.

Too Many Failed Attempts

For security reasons, if you try to log in too many times with the wrong information, you might be temporarily blocked. Wait a few minutes and try again.

Still Can't Log In?

If you're still having trouble, contact our support team for assistance.

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Signing Up (For New Users)

1. Fill Out the Form

Click the "Sign Up" button to create a new account. You'll need to provide the following information: Provide:

• Full name
• Valid email address
• Secure password
• Unique username
• Optional preferences

2. Accept Terms

You'll need to confirm that you agree to our Terms of Use, Privacy Policy, and Cookie Preferences. You can read these documents by clicking on the links provided.

• Terms of Use
• Privacy Policy
• Cookie Preferences

3. Check Your Email

After submitting the form, you'll receive an email from us.

4. Activate Your Account

Open the email and click the activation link. This will confirm your email address and activate your account.

5. Start Exploring

Once your account is activated, you can log in and start exploring the portal.

Troubleshooting Signup Issues

Username Already Taken

If the username you choose is already in use, you'll be prompted to select a different one (To solve these problems, pay attention to the red text at the bottom of each field and use that guidance to make the necessary changes to fix the error).

Invalid Email Address

Make sure you enter a valid email address that you have access to.

WPassword Doesn't Meet Requirements

Your password must meet certain complexity standards (e.g., minimum length, include numbers and symbols). Follow the instructions on the form.

Didn't Receive Activation Email

Check your spam or junk folder. If you still don't see the email, contact our support team.

Activation Link Not Working

If the activation link in the email doesn't work, try copying and pasting it into your browser. If it still doesn't work, contact our support team.

Keeping Your Account Secure

We take your security seriously. Here are a few things to keep in mind:

• Use a strong password
• Never share your password
• Be cautious of phishing attempts
• Log out when using shared devices
• Enable multi-factor authentication (if available)

What to Expect After Logging In

After you log in, you'll be taken to your personalized dashboard.

Here you can:

• Access saved content
• Discover new events and playlists
• Update profile information
• Search for content
• Receive important notifications