Overview

The Vport Media Player on Apple Vision Pro lets you watch immersive concert experiences in a spatial environment.

Before the player opens, you’ll see an Event Access Modal showing:

• Event name
• Duration
• Price (free or pay-per-minute)
• Your wallet balance

Depending on your balance, you can:

• Teleport into the event
• Charge your wallet
• Explore free events

You can watch in:

• A floating window, or
• A fully immersive spatial mode

Controls use VisionOS gaze + pinch gestures for play/pause, skipping, volume, event info, reporting issues, quality settings, and horizontal lock for comfortable seated viewing.

---

Purpose (User Value)

The media player is built to:

• Make immersive watching easy without extra hardware
• Use familiar VisionOS-native controls (gaze + pinch)
• Provide event info directly inside playback
• Allow quick reporting of issues
• Deliver a comfortable and intuitive media experience for Apple Vision Pro users

This is the central place where you control any Vport viewing experience on VisionOS.

---

How to Use (Step-by-step Guide)

3.1 Opening the Media Player

1. Launch Vport on your Apple Vision Pro.
2. Look at the event you want to watch.

1. Pinch to open the event.
2. The Event Access Modal appears (see below).
3. Select Teleport Now (if eligible).

1. The media player opens in windowed or immersive mode.

---

3.2 Event Access Modal (Pricing & Balance)

When opening an event, the modal shows:

• Event name
• Duration
• Price (e.g., "$0.03 per min") or “Free event”
• Wallet balance

3.2.1 Paid Event – Enough Balance

You see:

• Price per minute
• Note indicating your balance is sufficient

Button: Teleport Now

Playback will begin, and usage charges apply based on the event rate.

---

3.2.2 Paid Event – Not Enough Balance

If balance is below the minimum required amount (e.g., $2 minimum):

You see:

• Current balance
• Message indicating minimum credit required
• Buttons:
  • Watch free events
  • Charge Wallet

Teleport Now is not shown until balance requirements are met.

---

3.2.3 Free Event

You’ll see a celebratory message:

“This is a free event. Enjoy the show.”

Button: Teleport Now

Your balance will not be affected.

---

3.3 Basic Playback Controls

The control bar (bottom of view) includes:

Play / Pause

• Look at Play/Pause → pinch to toggle.

Skip Forward / Backward (±30s)

• Look at the 30s icons → pinch to jump.

Timeline (Seek)

• Look at the timeline → pinch and drag to seek.

---

3.4 Viewing Event Info

1. Look at Event Info in the top bar.
2. Pinch to open the info panel.
3. View:
   • Title
   • Artist names
   • Date and location
4. Look away or pinch again to close.

---

3.5 Adjusting Volume

1. Look at the Volume icon.
2. Pinch and drag the slider.
3. You may also adjust system volume from VisionOS.

If you hear no audio, see troubleshooting.

---

3.6 Exiting the Player

You can exit via:

Exit Button

• Look → pinch to close and return.

VisionOS window controls

• Use standard VisionOS “close” action.

---

3.7 Horizontal Lock (Seated Viewing)

To keep the player stable when seated:

1. Look at the Horizontal Lock icon.
2. Pinch to enable lock.
3. Pinch again to disable.

Prevents unnatural horizontal movement and improves comfort.

---

3.8 Reporting an Issue

If you see/hear something wrong:

1. Look at the Report icon.
2. Pinch to open the report menu.
3. Select a reason.
4. (Optional) Check the timestamp before sending.

Reports help our team investigate issues faster.

---

3.9 Changing Video Quality

1. Look at the Quality icon.
2. Pinch to open the quality menu.
3. Choose a resolution (8K, 4K, Auto, etc.) based on availability.

---

3.10 Changing Immersion Level (VisionOS Feature)

Use the Digital Crown:

• Scroll one way → increase immersion
• Scroll the other → reduce immersion

This is built into VisionOS and works seamlessly with Vport.

---

Key Features

Feature 1: Spatial Concert Playback

Immersive concert experiences optimized for VisionOS.

Feature 2: VisionOS-native Controls

Gaze + pinch interactions—no controller required.

Feature 3: Quick Event Info

View full event details without leaving playback.

Feature 4: Seated Horizontal Lock

Keeps playback stable and comfortable.

Feature 5: In-Player Reporting

Report audio/video/content issues instantly.

Feature 6: Wallet-aware Event Access

Modal shows pricing, duration, and balance before playback starts.

---

Common Issues & Troubleshooting

Issue 1: Video Won’t Play or Stuck on Loading

Possible causes:

• Weak Internet
• Temporary server issue
• Event hasn’t started (live events)

Try:

• Check Wi-Fi
• Close/reopen the event
• Confirm event start time
• Report the issue if persistent

---

Issue 2: No Audio

Possible causes:

• Low volume
• System output changed
• Temporary glitch

Try:

• Increase volume in player
• Check VisionOS system volume
• Pause → wait → Play
• Report if issue continues

---

Issue 3: Controls Not Responding

Possible causes:

• Gaze not aligned
• Pinch gesture not detected
• UI glitch

Try:

• Look directly at the control
• Pinch gently and hold briefly
• Close and reopen the player
• Restart Vport if unresponsive

---

Issue 4: Shaky or Uncomfortable Video

Possible causes:

• Immersion level too high
• Horizontal lock disabled

Try:

• Enable Horizontal Lock
• Reduce immersion with the Digital Crown
• Take a short break if discomfort continues

---

Issue 5: Blurry or Low Quality Video

Possible causes:

• Network drop
• Auto-quality adjusting
• Vision Pro lens issues

Try:

• Wait a few seconds
• Move closer to Wi-Fi router
• Clean lenses / adjust fit
• Contact Support if persistent across events

---

Related Articles / Links

• Getting Started with Vport on Apple Vision Pro
• Managing Your Vport Account & Credits
• How to Report Issues and Contact Support
• Vport Privacy & Data Usage in Immersive Sessions

[Actual Help Center URLs will be added later.]