Skip to main content
vport
Join the Vport
vport

Overview

The Credit & Billing Hub is your Vport wallet and billing center.

Here you can:

  • Check your current balance (real currency)
  • Add funds using preset bundles
  • Apply voucher codes
  • Pay using Apple Pay (Apple Vision Pro) or Stripe (Web)
  • Review purchase history and usage history, including detailed event-level charges

This hub appears:

  • As a full page on web
  • As a billing modal inside the app when topping up

Purpose (User Value)

The Credit & Billing Hub is designed to:

  • Make top-ups fast using preset bundles ($5, $10, $20)
  • Provide a clear summary before payment
  • Enable voucher redemption directly during checkout
  • Offer transparent records for:
    • How much you paid (purchase history)
    • How your balance was used (usage history)

If you ever question a charge, you can open the hub, view the details, and reference the Charge ID when contacting Support.

How to Use (Step-by-step Guide)

3.1 Opening the Credit & Billing Hub​

From your account (Web or Vision Pro):

  1. Log into your Vport account.
  2. Open your Wallet from the top or side menu.

User Flow Diagram

From a purchase flow:

  1. Start an event or experience requiring payment.

User Flow Diagram

  1. If balance is low, you’ll see “Charge Wallet”.

User Flow Diagram

  1. Selecting it opens the Billing & Credit menu.

User Flow Diagram

3.2 Choosing a Bundle ($5, $10, $20)​

Present bundles:

  • $5
  • $10
  • $20

To add funds:

  1. Select the desired bundle.
  2. Tap Purchase to open the summary modal.

3.3 Reviewing the Summary Modal & Applying a Voucher​

The summary modal shows:

  • Selected amount (e.g., $10.00)
  • Final total before tax (e.g., $11.20)

Taxes are applied by the payment platform (Apple/Stripe) based on your region.

Voucher:

  1. Find Voucher / Promo Code field
  2. Enter the code
  3. Tap Apply
  4. If valid, the total updates

Note: Summary always shows the pre-tax amount.

3.4 Completing Payment (Apple Pay / Stripe)​

On Apple Vision Pro (Apple Pay)​

  • Confirm through the standard Apple Pay flow
  • After success → balance updates → purchase record created

On Web (Stripe)​

  1. Confirm amount
  2. Stripe form appears
  3. Enter card details or use saved info
  4. After success → balance updates + record added to Purchase History

3.5 Viewing Purchase History​

Purchase History includes:

  • Date & time
  • Amount charged (e.g., $10.00 + tax)
  • Type (purchase or usage)
  • Starting and ending balance

Use it to confirm:

  • Payment was successful
  • Amount matches summary modal

3.6 Viewing Usage History & Details​

Usage History shows where funds were spent.

Each entry includes:

  • Date & time
  • Amount deducted
  • Event/session attribution

Selecting Details shows:

  • Event title + short description
  • Total play time
  • Pricing tier (pay-per-minute / flat event price)
  • Session or Charge ID

If you dispute a charge:

  1. Open Usage History
  2. Tap Details
  3. Copy the Charge ID
  4. Contact Support with:
    • Charge ID
    • Account email
    • Explanation

Key Features

Feature 1: Preset Top-Up Bundles​

Fast top-ups via $5, $10, $20 bundles.

Feature 2: Clear Summary Modal​

Shows:

  • Selected amount
  • Voucher applied
  • Final amount before tax

Feature 3: Native Payments​

  • Apple Pay on Vision Pro
  • Stripe on Web

Feature 4: Purchase & Usage Histories​

Separate logs for:

  • When you added money
  • Where your balance was used

Feature 5: Usage Details with Charge ID​

View:

  • Event description
  • Play time
  • Pricing tier
  • Charge ID for support

Common Issues & Troubleshooting

Issue 1: Voucher Code Not Applying​

Possible causes:

  • Typo or extra spaces
  • Code expired
  • Code not valid for selected bundle
  • Code already used

Try:

  • Copy-paste and remove spaces
  • Switch bundle tier
  • Check promo rules
  • Contact Support with a screenshot

Issue 2: Final Amount Higher Than Bundle Price​

Cause:
Regional taxes applied by Apple/Stripe.

Solution:
If tax seems incorrect, screenshot the summary and contact Support.

Issue 3: Apple Pay / Stripe Payment Fails​

Possible causes:

  • Card declined
  • Weak internet
  • Provider outage

Try:

  • Check internet
  • Re-authenticate Apple Pay
  • Try another card
  • Re-check Stripe inputs

Issue 4: Balance Didn’t Update After Payment​

Possible causes:

  • Delay in sync
  • UI not refreshed

Try:

  • Reopen the Hub
  • Check Purchase History
  • If mismatch: send Support
    • Purchase screenshot
    • Bank confirmation

Issue 5: Not Understanding a Usage Charge​

Steps:

  1. Open Usage History
  2. Tap Details
  3. Review event + play time + pricing tier
  4. If unclear:
    • Copy Charge ID
    • Contact Support

Related Articles / Links

  • How Pricing & Watching Time Work in Vport
  • How to Purchase an Event or Experience
  • Refunds & Charge Disputes
  • Managing Your Vport Account & Login

[Actual URLs will be added after Help Center publishing]