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Overview

The Credit & Billing Hub is your Vport wallet and billing center.

Here you can:

  • Check your current balance (real currency)
  • Add funds using preset bundles
  • Complete web purchases through Stripe Checkout
  • Complete Apple Vision Pro purchases through Apple's StoreKit in-app purchase flow
  • Review purchase history and usage history, including detailed event-level charges

This hub appears as a full Wallet page on both web and Apple Vision Pro. The Apple Vision Pro purchase summary appears in a confirmation sheet over the Wallet page.

Purpose (User Value)

The Credit & Billing Hub is designed to:

  • Make top-ups fast using packages from the current platform catalog
  • Provide a clear summary before payment
  • Show the package summary before the Apple purchase confirmation
  • Offer transparent records for:
    • How much you paid (purchase history)
    • How your balance was used (usage history)

If you ever question a charge, open the hub, view the details, and reference the relevant masked session or order identifier when contacting Support.

How to Use (Step-by-step Guide)

3.1 Opening the Credit & Billing Hub​

From your account (Web or Vision Pro):

  1. Log into your Vport account.
  2. Open Your Balance from the global tab bar or use the balance button shown on Home.

User Flow Diagram

From a purchase flow:

  1. Start an event or experience requiring payment.

User Flow Diagram

This retained screenshot also shows the gaze-hover price preview that can appear before the event-access confirmation.

  1. If balance is low, the event-access sheet can show Charge Wallet and Watch free events shortcuts.

User Flow Diagram

In the approved build, those event-sheet shortcuts are present but are not yet wired to navigate. Close the sheet and open Your Balance from the global tab bar to add funds, or use Free For You on Home to find free content.

User Flow Diagram

3.2 Choosing a Credit Package​

Package amounts, benefit copy, and availability come from the active web or StoreKit catalog. The current web page can display $5, $10, and $20 packages, while Apple storefront prices can differ.

Current web credit packages

Apple Vision Pro credit packages

To add funds:

  1. Select the desired bundle.
  2. Select Purchase to open the package confirmation.

3.3 Reviewing the Package Confirmation​

The Apple Vision Pro confirmation sheet shows:

  • Selected package and amount
  • A promotion-code field
  • Amount, any locally displayed discount, local-tax label, and subtotal

Apple Vision Pro package confirmation

Apple Vision Pro payment details

The current Apple Vision Pro field performs only an on-screen validation and subtotal calculation in the VPORT confirmation sheet. It is not sent to the VPORT backend or StoreKit purchase request. Do not treat that field as proof that Apple will charge a discounted amount. The Apple purchase sheet is authoritative for the product and final price.

On web, current promotions are applied through a signed VPORT promotion link rather than a general manual-code field. Stripe or Apple determines the final payment method, tax, confirmation, and receipt.

3.4 Completing Payment (StoreKit / Stripe)​

On Apple Vision Pro (StoreKit)​

  1. Review the VPORT package confirmation as a package summary.
  2. Select Confirm Payment.
  3. Review the product and final price in the Apple purchase sheet, then complete or cancel the purchase there.
  4. Return to Wallet and verify the balance and purchase row.

This is a StoreKit in-app purchase, not a VPORT-managed Apple Pay form.

On Web (Stripe)​

  1. Confirm amount
  2. Stripe Checkout appears.
  3. Complete payment using a method offered for that checkout.
  4. Return to Credit and verify the balance and purchase row.

VPORT does not manage saved cards on a separate web page.

3.5 Viewing Purchase History​

On web, Payment History provides All, Purchase, Usage, and Adjustment filters. On Apple Vision Pro, Wallet provides All, Purchase, and Charge filters. Charge is the label used for usage deductions.

Purchase History includes:

  • Date & time
  • Amount charged (e.g., $10.00 + tax)
  • Type (purchase or usage)
  • Starting and ending balance

Apple Vision Pro purchase history

Use it to confirm:

  • Payment was successful
  • Amount matches the Apple purchase confirmation and receipt

3.6 Viewing Usage History & Details​

Usage History shows where funds were spent.

Each entry includes:

  • Date & time
  • Amount deducted
  • Event/session attribution

Apple Vision Pro usage-charge history

Selecting Details shows:

  • Event instance
  • Watched time
  • Pricing tier
  • Total deducted
  • Masked session identifier

Apple Vision Pro usage details

Purchase rows can show the package, masked order identifier, Apple provider, date, and amount.

Apple Vision Pro purchase details

If you dispute a charge:

  1. Open Usage History
  2. Tap Details
  3. Copy the available session or order identifier
  4. Contact Support with:
    • Session or order identifier
    • Account email
    • Explanation

Key Features

Feature 1: Preset Top-Up Bundles​

Fast top-ups through packages currently supplied by the web or StoreKit catalog.

Feature 2: Package Confirmation​

Shows:

  • Selected amount
  • A local promotion-code UI and calculated subtotal
  • A local-tax label

StoreKit, not the VPORT sheet, determines the final Apple price and receipt.

Feature 3: Native Payments​

  • StoreKit on Apple Vision Pro
  • Stripe on Web

Feature 4: Purchase & Usage Histories​

Separate logs for:

  • When you added money
  • Where your balance was used

Feature 5: Usage Details with Session Identifier​

View:

  • Event instance
  • Watched time
  • Pricing tier
  • Session identifier for support

Common Issues & Troubleshooting

Issue 1: Promotion Field Does Not Change the Apple Price​

The current Apple Vision Pro field is not connected to the StoreKit purchase request. Rely on the price Apple presents. If an official offer promised a different price, cancel the Apple sheet and contact VPORT Support before purchasing.

Issue 2: Final Amount Higher Than Bundle Price​

Cause: Regional taxes applied by Apple/Stripe.

Solution: If tax seems incorrect, screenshot the summary and contact Support.

Issue 3: StoreKit / Stripe Payment Fails​

Possible causes:

  • Card declined
  • Weak internet
  • Provider outage

Try:

  • Check internet
  • Follow the exact Apple or Stripe provider message
  • Confirm the payment method with the provider
  • Check history and the provider receipt before trying again

Issue 4: Balance Didn’t Update After Payment​

Possible causes:

  • Delay in sync
  • UI not refreshed

Try:

  • Reopen the Hub
  • Check Purchase History
  • If mismatch: send Support
    • Purchase screenshot
    • Bank confirmation

Issue 5: Not Understanding a Usage Charge​

Steps:

  1. Open Usage History
  2. Tap Details
  3. Review event + play time + pricing tier
  4. If unclear:
    • Copy the session identifier
    • Contact Support

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