My video upload failed—what do I do?

First identify whether the failure happened during file transfer or after the upload entered processing.

If the file did not finish uploading

1. Confirm that you selected the event instance and footage slot that match the source camera or format.
2. Play the source locally to check that it is readable and complete.
3. Use a stable network and keep the Creator Studio upload page open during the transfer.
4. Retry the failed upload once. Avoid starting multiple copies of the same large upload.

If processing failed

Keep the failed footage entry and its error visible. Use a retry action only if Creator Studio offers one for that entry; otherwise gather the details for Support before deleting or replacing it.

Open a conversation in VPORT Support with the event and instance, selected footage type, file name and size, time of failure, status or error text, and a screenshot. Do not claim a different camera or format than the source actually uses.