Can I use screen mirroring or AirPlay
Mirroring is not a guaranteed VPORT playback path; use the supported device directly.
24 docs tagged with "help"
View all tagsCan I watch on multiple devices at the same time
Concurrent playback is not a guaranteed feature and each recorded session can create its own usage.
How are creator earnings calculated
Understand VPORT creator earnings, available balance, Stripe setup, and the current manual withdrawal flow.
How can I delete my account or turn off notifications
Manage supported push-notification categories or permanently delete your VPORT account.
How do I buy credit or change a payment method
Buy an available credit package through Stripe on the web or Apple in-app purchase on Vision Pro.
How do I change my registered email or phone
Contact VPORT Support because these profile fields are not currently self-service.
How do I sign up for VPORT
Create a VPORT account with an email address, username, and password, then verify it by email.
How do I start watching a spatial or immersive event
Open an event, review its price and footage, then use the playback action available on your device.
How do I upload my first video
Upload footage to an event instance through the current Creator Studio workflow.
I can't hear any sound—what's wrong
Check player and system volume, the active audio output, and whether the issue affects another event.
I forgot my password—how can I reset it
Request a reset email using the username or email registered to your VPORT account.
My revenue or view stats look wrong
Check the current Creator Analytics metrics and report a reproducible discrepancy.
My video upload failed—what do I do
Check the footage slot, source file, transfer, and processing status before retrying.
Sign-in keeps failing after repeated attempts
Reset your password and report the exact sign-in error instead of relying on an assumed lockout timer.
Someone accessed my account—what should I do
Reset the password, enable login alerts, review credit activity, and contact Support.
The stream froze. Am I still being charged?
VPORT bills recorded active play time; pause and buffering are tracked as separate states.
Trouble installing or launching the Apple Vision Pro app
Verify distribution access, visionOS, storage, network, and the exact launch error.
What devices support VPORT
Use the web Portal for browser playback and Apple Vision Pro for VPORT's immersive experience.
What does billing per minute mean
Paid usage is based on recorded active playback, rounded to the nearest minute.
What permissions do I need before publishing
Check music, performance, recording, and promotional permissions before sharing creator content.
What's the minimum internet speed required
VPORT does not publish one guaranteed speed; stability and the event rendition also matter.
Who can use VPORT Creator Studio
Creator Studio access is permission-based and requires rights to the uploaded material.
Why isn't the video starting or why does it keep buffering
Check the event, device, client, and network without assuming one cause or bandwidth threshold.
Why was I charged even though the video didn't finish playing
Per-minute events charge recorded active playback, not only completed videos.