Why was I charged even though the video didn't finish playing?

A paid VPORT event is billed from recorded active playback; finishing the entire video is not required for a usage charge. The active-play total is rounded to the nearest minute and multiplied by the price per minute shown for the event. Paused and buffering states are not active play.

Open Credit and review the usage row in Payment History. If the amount does not match the session, open a conversation in VPORT Support with the event, approximate start and stop times, device, amount, and a screenshot.

Support will investigate the recorded session. Eligibility for a correction and the processing time depend on that review.