I can’t hear any sound—what’s wrong?

Audio issues during a stream can be frustrating, but most sound problems have a quick fix. Work through the following troubleshooting steps to identify and resolve the issue.

Basic Checks

Start with the simplest fixes. On Apple Vision Pro, use the Digital Crown to turn the volume up. On other devices, check the system volume and make sure the device is not muted.

If you are using AirPods or other wireless headphones, disconnect them and reconnect. Bluetooth audio connections can sometimes drop or route to the wrong output. Re-pairing forces a fresh connection.

App Permissions

Make sure the VPORT app has proper audio permissions. Go to Settings → VPORT → Microphone & Audio and confirm that audio access is enabled. Without these permissions, the app may not be able to play sound.

Stream-Level Fixes

Try restarting the stream by pausing playback, waiting about 5 seconds, and then resuming. This forces the audio to re-sync, which can resolve glitches during playback.

Web Player

If you are watching through the web player at thevport.com, click anywhere on the page before expecting audio. Modern browsers require a user interaction before they allow a page to play audio automatically.

Spatial Audio

Spatial audio requires compatible headphones such as AirPods Pro or AirPods Max. If audio sounds distorted or oddly positioned, try switching between playback modes to see if the issue is mode-specific.

If none of these steps help, submit a ticket at thevport.com/support with your device model and a description of what you hear.

Still need help? Submit a ticket here.