I can't hear any sound—what's wrong?

1. Check the VPORT player's volume control and the device's system volume; make sure neither is muted.
2. Confirm the intended speakers or headphones are the active audio output.
3. If using wireless headphones, disconnect and reconnect them.
4. Pause and resume playback. If audio does not recover, close and reopen the event.
5. Try another event to determine whether the issue is specific to one piece of footage.
6. On the web, interact with the page and start playback directly; browsers may block autoplay with sound until the user acts.

Audio playback does not require granting VPORT microphone access. Use the player and system audio controls for volume.

If the issue continues, open a conversation in VPORT Support with the event, device, browser or VPORT version, audio output, and whether another event has sound.