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Why isn’t the video starting or why does it keep buffering?

Buffering and playback failures are almost always related to your internet connection or device configuration. VPORT streams high-quality spatial content that requires a strong, stable connection. Here is how to diagnose and fix the issue.

Check Your Internet Speed​

Visit fast.com and run a speed test. Different playback modes have different bandwidth requirements:

  • Window mode — 25 Mbps minimum
  • Spatial mode — 50 Mbps minimum
  • Immersive 360° — 100 Mbps recommended

If your speed falls below the threshold for your chosen mode, the stream will buffer or fail to start.

Improve Your Connection​

For the best experience, connect via ethernet instead of WiFi whenever possible. If ethernet is not an option, move closer to your router and close any other streaming apps, active downloads, or video calls competing for bandwidth.

Device Troubleshooting​

On Apple Vision Pro, make sure visionOS is updated to the latest version and try restarting the device. You can also try switching to a lower playback mode — if Immersive 360° is buffering, drop to Spatial or Window mode, which require less bandwidth. Clearing the app cache or reinstalling the VPORT app can also resolve persistent issues.

If the Problem Is Event-Specific​

If buffering only happens on one specific event while others play fine, the issue may be on the content side. Try a different event to confirm. If the problem is isolated to a single stream, submit a ticket at thevport.com/support with your device model, OS version, and internet speed so the team can investigate.

Still need help? Submit a ticket here.