The stream froze. Am I still being charged?

VPORT's usage calculation counts recorded active Play time. Pause and buffering are tracked separately and are not active play. This is more precise than promising that every visible freeze is detected as a particular server-side condition.

If playback freezes:

1. Pause and resume once, then close and reopen the event if it does not recover.
2. Check the network and try another event to distinguish an event issue from a device or connection issue.
3. After the session, review the usage row under Payment History at Credit.

If the charge does not match the session, open a conversation in VPORT Support with the event, device, freeze time and duration, amount, and a screenshot. Support will review the playback and usage records; credits are not promised automatically or within a fixed time.