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Sign-in keeps failing after repeated attempts

VPORT does not publish a fixed number of failed attempts or a guaranteed lockout duration. If the login screen reports temporary throttling, stop retrying and follow the instruction shown on screen.

Otherwise:

  1. Check the username or email and make sure Caps Lock is off.
  2. Request a new password at Reset Password.
  3. Use the newest reset email, then sign in with the new password.

If access still fails, open a conversation in VPORT Support with the username or email, device or browser, time of the attempt, and exact error. Never include the password.