Someone accessed my account — what should I do?

If you suspect unauthorized access to your VPORT account, act immediately to secure it and prevent further damage. Follow the steps below in order.

Step 1: Change your password

Go to thevport.com/reset-password and reset your password right away. Choose a strong, unique password that you do not use on any other service. This will sign out anyone currently using your account.

Step 2: Enable two-factor authentication

After changing your password, go to thevport.com/account and navigate to Security, then enable Two-Factor Authentication (2FA). This adds an extra layer of protection by requiring a verification code each time you sign in.

Step 3: Review your account activity

Check your account for any unauthorized changes or activity. Visit thevport.com/wallet to review your transaction history for any charges you do not recognize. Also check whether your profile information, email address, or linked payment methods have been altered.

Step 4: Contact VPORT support

Reach out to thevport.com/support immediately. Include your account email address and describe what happened — mention any unauthorized transactions, profile changes, or suspicious activity you noticed. The VPORT team will freeze suspicious activity on your account and investigate the incident, typically within 24 hours.

Still need help? Submit a ticket here.