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Credit & Payments

VPORT credit is used for paid events. On the web, available credit packages are purchased through Stripe Checkout.

Buy credit on the web​

  1. Sign in and open Credit.
  2. Review the packages currently displayed. Package amounts come from the active catalog and can change.
  3. Select a package and continue to Stripe Checkout.
  4. Complete payment using a method Stripe offers for that checkout.
  5. Return to Credit and confirm the purchase under Payment History.

Current web credit packages

VPORT does not provide a separate web page for managing saved cards. Payment methods and billing verification are handled in Stripe Checkout.

Promotions​

Current web promotions are applied through a VPORT promotion link. Sign in, open the original link, and confirm that the promotion banner appears on the Credit page before choosing a package.

There is no general manual-code box on the current web Credit page. If you received a code without a working VPORT link, contact Support privately and do not post the offer publicly.

Review payment history​

The Credit page groups activity into these filters:

  • All: purchases, usage, and adjustments together
  • Purchase: completed credit purchases
  • Usage: credit deducted for paid playback
  • Adjustment: corrections or other account adjustments

Each row shows the recorded date, starting balance, amount, and ending balance. Usage entries can include more information about the playback session.

Understand per-minute billing​

For a paid event, VPORT calculates usage from recorded active Play time at the event's displayed price per minute. The active-play total is rounded to the nearest minute.

Pause and buffering are recorded separately from active play. There is no universal free first-30-second preview, so review the event price before playback.

Apple Vision Pro purchases​

Credit packages in the Apple Vision Pro experience use Apple's in-app purchase flow. This is an Apple StoreKit purchase, not a VPORT-managed saved-card flow.

For a cross-platform overview, see the Credit & Billing Hub.

Resolve a payment or usage issue​

Open Payment History, capture the relevant row, and create a conversation in VPORT Support. Include the package or event, date and time, amount, device, provider transaction identifier if available, and a screenshot. Never send your password or complete payment-card details.